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Shipping Information,
How to Contact us
Terms & Conditions of Sale & Privacy
Policy
We do not take phone orders or have
phone support - we do offer 24 hour
customer service via e-mail - any time.
E-mail us
here. You will be supplied with
complete company information and policy
with your order. By ordering from this
site - you agree to the terms and
conditions stated below.
NEW POLICY: We will no longer
ship USPS Priority mail to the UK. This
service has been unreliable. If you are
from the UK and would like your order
from this site - YOU MUST check out with
EXPRESS mail ($25.00)
ABOUT US
Italian Charms Company, Madison. Our
web sites are not always perfect, (A few
cart errors, some well needed
updating... Our customer service is.
(Or I try) We ship fast and prompt.
Most all our business is word of
mouth and most customers are REPEAT!
THANK YOU! Our sites are not
always updated and we run out of things
often - so please read my sales policy
below. We used to spend a lot of
time looking for new beads and
products.. now the new beads and
products find us.. so if you have
a unique line of beads that you think
will fit in nice on this site- please
contact me, We buy in large volume so We
can offer shoppers direct prices.
We keep the office and overhead
simple and ordinary - so we can offer
extraordinary beads at suggested or
"close to" prices.
WHOLESALE
We do not sell "wholesale" to
retail
Stores! We try to offer wholesale or the
lowest price to EVERYONE on most items
We reserve the right
to limit quantities on all beads from
stores to reserve them for individual
shoppers - it depends on the stock at
the time.
PRODUCTS -
RETURNS - NAME BRANDS
We only sell TOP quality beads we would
WEAR OURSELVES! No junk beads or poor
quality beads - I am sure you will
agree! **** We do NOT sell Pandora,
Chamilia or trol - these are copy
writed NAME
brands that the beads we sell ARE
COMPATIBLE WITH.
If you are BRAND NAME conscious -
please shop at stores that are
Authorized dealers for these NAME
BRANDS!
We sell solid 925 silver beads - and
only the gold beads are plated! This is
a very important consideration you want
when shopping for beads. ALL BEADS ON THIS SITE ARE SOLID 925
(even if not shown on photos) EXCEPT the
14K and 18K gold PLATED BEADS.
You will get a refund for any out of
stock beads within 3-5 days of shipping.
We do not offer backorders.
We TRY to update the site with out of
stock beads - but some weeks I may not
have enough time. Please try to
re-order the bead in 20-30 days for
re-stock. We gladly accept returns
within 7 days of your delivery
confirmation ONLY. No exceptions. We
sell out of beads and perhaps could have
sold the bead you are holding several
times over. GIFTS are NO EXCEPTION.
Please see that you will love the
bead/item if your recipient may not!
Please see that any starters/Watches and
so on will fit as they will not be
returnable after after 7 days from the
delivery confirmation delivery to you.
Any items returned after 7 days will be
returned to you. Some closeout and
discontinued items may NOT be
returnable, but will be clearly marked
as such before you check out!
SHIPPING
We ship fast and free over $50 every
day. You will have the option of more
shipping options at checkout. $2.60 for
any order under $50. Any order over $50
ships FREE (US ONLY) International
orders will be $10.50 at check out.
You may also UPGRADE to Priority mail,
and Express mail at Check-out for
additional fee.
You will get an E-mail with a delivery
shipping number when we ship. PLEASE
NOTE!!!! This is NOT a tracking number!
It will NOT show up on line until AFTER
you get your package as they do NOT GET
SCANNED outgoing. Only AFTER you have
your package. Some packages travel the
USPS LIGHTNING fast - others take a
longer route. We do not consider a late
or missing until 10 business days after
shipping, please do not contact us until
that time.
PRIVACY POLICY
We do not share,
sell or give any of the information your
supply us at the time of ordering to any
third parties. When you order from this
site your will be automatically put on
our mailing list ONLY - which consists
of sending you e-mails only a few times
a year when we have a special sale going
on. You may remove yourself from our
mailing at any time by UNSUBSCRIBING.
PAYMENT AND PAYPAL
Check out with PAY PAL America's safest
on line shopping cart. You do not need
to join PAYPAL. Just use you MC, Visa,
American Express or Discover Card. When
you are prompted - DO YOU HAVE A PAYPAL
account - simply say NO - you will
continue on to check out like other
on-line carts - only we truly feel this
is the SAFEST!
PRE-SALE TERMS
3 times a year we offer PRE-SALES.
A presale is a sale in which you
piggyback on our new bead order and get
them for just a couple dollars each more
than we pay. PRESALE beads always go
into a separate cart aside from other
beads on this site - because they are
shipped out later when the presale beads
come in. Presale beads take 4-6
weeks to be delivered to you from the
time of the pre-sale event. Our
next presale event is Jan 31st-7th.
Another presale in June, and another in
September.
ORDERING PROBLEMS
We do not accept phone orders or have
phone support at this time. If you are
having trouble with our cart and want to
place an order - E-mail us your order!
We will E-mail you a Payment button to
pay for your order!!
Thank you!!
Thanks for shopping - most all of of our
customers are return customers and word
of mouth from friends and family!- so
THANK YOU!! Please continue to tell your
friends to visit our site! |
